Customer Support Executive

Customer Support Executive

Posted 1 month ago

Job Description:

  • Understanding the products and services provided by the company.
  • Preparing company policies and procedures.
  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Monitoring the performance of individual representatives.
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.

Requirements

  • Bachelor’s degree in Business Administration or a related field.
  • 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.

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